Issue
The G network is not showing up as a choice on the list of available networks on a Chromebook.Likely Cause
The student has accidentally (or on purpose) clicked the Forget This Network option on the connection. There also might be some other problem with their profile or settings.Check For These Things
Ask the client if they have recently made any changes to their settings.
Ask about the circumstances that led to the problem.
Ask about the circumstances that led to the problem.
How to Fix It
Try powering the computer all the way down and then turn it back on and login to see if the network appears in their settings.
If this doesn't work, try logging them out of the Chromebook and removing their profile from the login screen. Then have them log back into the device.
If that doesn't work, you may need to refer them to the IT staff office in D103.
If this doesn't work, try logging them out of the Chromebook and removing their profile from the login screen. Then have them log back into the device.
If that doesn't work, you may need to refer them to the IT staff office in D103.
Also...
If it can be avoided, do not advise the client to get on BYOT or Guest newtorks.
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