Issue The client has a wireless signal on their Chromebook, and they may even be able to see one or two pages they commonly use (e.g. Neuqua Student, Google Drive), but when they try to connect to any other site, they get a message that says they don't have an Internet connection. Likely Cause The client is not currently authenticated (logged in) in to the Lightspeed Web filter, and they need to do so before they can use the Internet. The web filter login page is not automatically authenticating the client account on start up. Lightspeed Systems, the company that makes our filtering software is working on a solution to fix the issue that so that Google accounts in Chrome will automatically authenticate and this should be less of a problem in the future. Check For These Things Is the Chromebook wireless connected to the G network ? Has the wireless setting been disabled ? How to Fix It Open a new tab and type an address for a news site or other site with content th...
Technical notes for Neuqua Student Tech Team Members